Welcome to ContentErase ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services.
1. INFORMATION WE COLLECT
We collect and process the following types of information:
- Personal Information: Name, email, phone number, physical address, and any other details necessary for processing content removal requests.
- Case Information: URLs, screenshots, and descriptions of the content you request to be removed.
- Communication Data: Correspondence with our team, including emails and support requests.
- Payment Information: Payment details required to process transactions, handled securely via third-party payment providers.
- Technical Data: IP address, browser type, and usage patterns collected via cookies and analytics tools.
2. HOW WE USE YOUR INFORMATION
We use your data strictly for the following purposes:
- To process and fulfill your content removal requests.
- To communicate with you regarding your case.
- To improve our services and provide customer support.
- To comply with legal obligations and prevent fraudulent activity.
- To maintain business records and process payments.
We never use your data for marketing purposes without your explicit consent.
3. LEGAL BASIS FOR PROCESSING
We process your personal data based on:
- Contractual Necessity: When processing your request for content removal.
- Legitimate Interest: To improve our service and prevent fraud.
- Legal Obligation: To comply with laws and regulations.
- User Consent: When required by law, we will obtain your consent before processing specific data.
4. DATA SHARING AND DISCLOSURE
We value your privacy and ensure that your information is not shared, sold, or disclosed to unauthorized third parties. However, we may share your data in the following circumstances:
- With Third-Party Entities: Such as search engines, website administrators, and hosting providers when submitting removal requests on your behalf.
- With Legal Authorities: If required to comply with legal obligations, court orders, or law enforcement requests.
- With Service Providers: Such as payment processors or IT support providers, strictly for business operations.
- With Your Consent: When explicitly authorized by you for specific cases.
All third parties we work with are required to maintain strict confidentiality.
5. DATA SECURITY
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data encryption and access controls.
- Restricted access to personal data only to authorized personnel.
- Regular security audits and compliance checks.
Despite our best efforts, no online service can guarantee complete security. If you suspect any unauthorized use of your data, please contact us immediately.
6. DATA RETENTION
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Active Requests: Data is stored until the completion of your content removal request.
- Legal Obligations: Certain data may be retained longer if required by law.
- User Requests: You may request data deletion at any time unless legal requirements prevent us from doing so.
7. YOUR RIGHTS
As a user, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data when no longer needed.
- Objection: Object to data processing in certain circumstances.
- Restriction: Request limited processing of your data.
- Portability: Request transfer of your data to another service provider where applicable.
To exercise any of these rights, please contact us.
8. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
9. INTERNATIONAL DATA TRANSFERS
If you are located outside our primary operating region, your data may be transferred to and processed in countries with different data protection laws. We take necessary measures to ensure compliance with international privacy standards.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Users will be notified of significant changes via email or a notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.